Looking for answers – We have them
We have put together a short FAQ section with essential answers to the most pressing questions you may have. In case you can’t find the answer you are looking for here, please reach out to us via WhatsApp or by email at firstname.lastname@example.org or simply make use of our contact form. We will get back to you as swiftly as possible.
Curiosity in a dog is a sign of social health and well-being
About the Dog
Can my dog join the adventure?
Any healthy dog from 18 months old onwards for smaller breed and 24 months old for large breed can join our adventure. For your dog’s health and well-being reason we need to make sure that your puppy is done growing and her/his body has fully matured before participating in any kind of physical activities.
What will my dog benefit from an adventure trip with PAWBies?
We all know that every dog needs enough exercise to keep her/him healthy and limber while reducing behavioral problem such as barking, chewing, digging and other anxiety-related behaviors. Just like humans, dogs release endorphins after a physical activity, allowing them to feel a natural high. Further benefit is that your dog will get some quality time sniffing in a new place other than her/his usual daily walking route. This fulfils a major part of their sensory needs. Sniffing makes them happy and gives them an outlet for their hard-wired natural behavior.
How many dogs join one adventure trip?
Each trip is an exclusive trip for your dog, hence we usually bring dogs on their adventure trip individually. We also offer an adventure for two dogs called “The Socializer” where each dog is assigned to an individual handler. You can book the “The Socializer” adventure trip directly via the booking form. If you would like us to arrange a trip with several dogs please do let us know and we will make relevant preparations.
How do I know that my dog is fit enough to join PAWBies adventure?
We do not possess the capacity to assess your dog’s general health. But we can assure you that the trails we choose for your dog are rather gentle and easy, so if your dog is generally in a healthy condition, it should not be a problem. However, if you are in doubt, the best way is to consult your dog’s vet beforehand who has your dog’s health record most likely for all her/his life.
Will it be safe for my dog to join?
Every dog on our adventure will be equipped with our quality leash and harness free of charge. Each dog has a real-time GPS tracker attached to the harness or collar allowing to pinpoint the exact location of the dog. If you would prefer us to use your own leash and harness, we will need to make sure that they are in a perfect condition. Your dog will not be let walk off-leash during the entire journey. You can live track the journey here.
My dog is a little reactive to other dogs, can he still join the adventure?
Our dog handlers are experienced in walking dogs with different kind of behaviors, including mildly reactive dogs. During the meet and greet session we will assess the general behavior of your dog where we can then discuss whether she/he would be suitable for the adventure.
What do I need to prepare for my dog’s adventure?
For every dog we will provide enough quality food, healthy treats, fresh water as well as tick-repellent. Unless you insist that we bring along a lunch box for your dog with food specifically prepared by you, you will not need to prepare anything. One thing you could do to help your dog to be able to enjoy the best adventure experience is to have her/him have enough rest before the d-day.
About the Service
How to register for a dog adventure?
Please contact us via WhatsApp or use the quick registration form. There is no pre-payment required. Payment is only required once the service has been confirmed by our team member.
What is the difference between dog walking and a dog adventure?
The difference is significant. The dog adventure service includes 7 essentials, including pick-up and return in a designated van, insurance of your dog while on the trip, healthy snack pack, energy pack comprising of freshly prepared chicken and water, an active tracking device for you to follow your dog’s each and every move, all other essentials needed to care for your dog and the environment as well as cleaning and washing your pet. You may refer to this overview to find additional details of the included services. It’s an all-inclusive program specially tailored for your dogs wellbeing and for your own personal space.
Regular dog walking does not cover such service scope.
How much do you charge for an adventure trip for my dog?
All our prices are all-in, in other words everything is included, even pick-up and return, an active GPS real-time tracker and so much more. You can refer to our pricing and service overview table here.
Can I join the trip as well?
Yes you can. We do understand that your dog is just as important to you as it is to us. Hence we welcome dog owners to join the adventure trip. In case you would like to join we will discuss all details with you before we start the journey together.
I made a booking but changed my mind. Can I cancel the booking?
Yes you can cancel your booking not less than 48 hours before the adventure has been scheduled. In other words, you must cancel 3 days prior to the scheduled adventure. You can’t cancel in the 2 days before the adventure event. A late cancelation fee will apply for cancelations less than 48 hours before the adventure trip.
Is the adventure service affected by weather conditions?
Yes it is. We pay attention to the latest weather information issued by the Observatory before and during the activity. We cancel, change or curtail the planned route in case of inclement weather. We may also avoid activity on days of very hot weather, high humidity, with no wind or when the Air Quality Health Index is very high or serious. Let us be reminded that dogs and our staff have our utmost priority if it comes to their health, wellbeing and safety.
About PAWBies Products
Where are your products produced?
Our products are handcrafted and handmade in our own workshop. We carefully select the material we use and the source from where we buy our material and products from.
Do you ship international?
Yes we do. Besides local Hong Kong shipping, we ship to selected international destinations including Macao, Singapore, Germany, the UK, France, Italy, Spain, Austria, Switzerland, Australia and North Amerika including Canada. Our products are shipped international via SF Standard Express+ (Int’l) with tracking number provided.
In case your country is not listed here please contact us for latest shipping rates arrangements to your preferred destination.
Can I return a product?
Yes you can. Please read our full Returns and Refunds policy here.
About PAWBies Store Credit and Gift Cards
How to redeem a gift card or coupon code?
How to check the remaining gift card value?
You may check your gift card and store credit balance here. You may check and add value at your convenience. When you purchase a product the purchasing value will be deducted from your gift card. The remaining gift card value can be used for any future purchase. Store credits, gift cards and their remaining value do not expire.
Can I purchase store credits at a discounted rate?
Yes, you can purchase a store credit and have the details of the discounted store credit emailed to you. Purchased credits include a minimum of a 10% additional bonus credit/discount.
You may check your gift card (store credit) balance here. You may check and add value at your convenience. When you purchase a product the product purchase value will be deducted from your gift card. The remaining gift card value can be used for any future purchase. Store credits, gift cards and their remaining value do not expire.
Our credo is our philosophy!
We believe in total sustainability, quality in all aspects, for the environment, the dogs and their owners. Therefore we teamed up with the best in their area of expertise, craftmanship and with those who embrace the same values as we do. At PAWBies we bring handmade quality products to the Hong Kong region. All our products are crafted and produced with German standards in our workshop.